Effective: 02/24/2024

By using and purchasing through this site, you automatically acknowledge and agree to our terms of services and policies. We reserve the right to change these terms and policies at any time.

SHIPPING & HANDLING

INTERNATIONAL SHIPPING IS NOT AVAILABLE

ORDER PROCESSING TIME: Typical order processing time is 2-5 business days during normal operations. However, a shop restock means that our supplies have been exhausted and we must spend time to prepare more items for sale or delivery. During a restock, please allow up to 10-15 business days for your order to ship. We will always pack orders as quickly and as safely as possible. Carrier transit times may vary during peak and/or holiday seasons.

ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. All orders cancelled by the customer will be subject to a non-refundable 5% restock fee. 

SHIPPING & HANDLING: We charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. Additionally, customers are responsible for paying all commercial shipping rates. As we are a small business, we cannot provide shipping prices and time frames that a larger company may provide. We do our best to figure shipping costs appropriately and fairly. 

CUSTOMER SHIPPING INFORMATION: Currently, our shipping rates are determined by the cost of the order. This helps us to determine the most cost-effective shipping available by way of flat rate boxes and packaging. Orders weighing 15.9 ounces or less may be mailed First Class unless the items are too bulky OR other arrangements have been made. We recommend adding Shipping Insurance to your order at check out.

CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance. We do not sell customer information. 

MULTIPLE ORDERS: We typically do not combine multiple orders. Please contact us if you have multiple orders pending and if possible, we will try to accommodate.

MISSING PACKAGES: If you would like signature confirmation added to your order, please contact us immediately so that we can add this feature to your order.

SHIPPING INSURANCE: Your package is not guaranteed insured without adding shipping insurance to your order. Shipping insurance is paid by the customer and available to purchase during checkout. Shipping Insurance cannot be purchased after the checkout process has been completed.

Please note that Candybear Creations LLC is NOT responsible for a package that has been shown delivered by the carrier but missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Candybear Creations LLC or the carrier to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via USPS, FedEx, UPS, or another carrier, please contact the carrier's local office as they are best equipped to locate your package. Your next step will be to contact your local law enforcement to report the suspected theft.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the theft of items delivered to your home or business financially.

Production of our goods is very costly and the time and effort we put into our business is also very valuable. We will do everything within our power to resolve product-related issues and work on your behalf with the carrier, and at our discretion, to resolve shipping issues that may arise.

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the carrier and Candybear Creations LLC immediately. A claim may be filed but in order to do so, will require proof and documentation from the customer. We recommend adding shipping insurance to your order at check out.

REFUNDS and RETURNS

PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of fragrance, texture, or design. Please keep in mind that everyone is different and scents or product designs may be perceived differently by each person. We do our best to describe each product, it's specific scent, texture, and size. Our products are handmade, and as such, design and/or colors may vary slightly.

PRODUCT RETURNS: We DO NOT accept returns under any circumstances due to sanitary reasons. Once an order has shipped, all sales are final.

GENERAL PRODUCT WARNINGS AND CAUTIONS

We are not doctors or healthcare professionals and we DO NOT make any health-related claims about our products.

ALLERGY WARNING: We use a variety of natural ingredients in our products. Some ingredients may contain components that are possible allergens. At some point, one or more or these ingredients may have been in contact with another ingredient. This would be similar to a warning that says "This product has been processed in a facility that also processes ______".  It is important that you are aware of ingredients/allergens that could affect you and know that we do use possible allergens in the production of our products. Please contact us if you have any questions.

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. We recommend you conduct a "patch" test before using any skin/hair products. If any products cause irritation, discontinue use immediately and consult a physician. Candybear Creations LLC is not responsible for injuries, accidents, and/or allergic reactions. We use natural and organic ingredients in our products.

ACCESSIBILITY: Candybear Creations LLC is committed to making our website's content accessible and user friendly. If you are having difficulty viewing or navigating the content on this website, or use assistive technology, and/or notice any feature, content, or functionality that you believe is not fully accessible to people with disabilities, please email us at canbnaturals@gmail.com. Please provide a description of the specific issue that you feel is not fully accessible.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. We do not control our third party vendors and we encourage these vendors of digital content to provide content that is accessible and user friendly.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.moriversoap.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at canbnaturals@gmail.com or by mail using the details provided below:

3579 E. Foothill Blvd, Suite 261, Pasadena, CA  91107